| 1. |
You have the right to be informed of your
rights. |
| 2. |
You have the right to considerate and respectful
care. |
| 3. |
You have the right to know the name of the
doctor(s) responsible for coordinating your care and to
receive complete information about your condition, treatment
and expectations for recovery, in terms you can understand.
(When you are not medically able to receive this information,
it will be made available to the appropriate person acting
on your behalf.) |
| 4. |
You have the right to receive from your
doctor information necessary to give your informed consent
before the start of any treatment or procedure. Except
in emergencies, this information should include, but not
be limited to: |
| |
a. The specific treatment or procedure
b. The medically significant risks
c. An estimate of how long you will be incapacitated. |
| 5. |
You have the right to be told about existing
significant medical alternatives for care and treatment
and the name of person(s) responsible for conducting specific
care or treatment. |
| 6. |
You have the right to be informed of your
health status, be involved in care planning and treatment,
and being able to request or refuse treatment. You can
refuse treatment to the extent allowed by law, and have
the right to be told of the medical consequences of that
refusal. |
| 7. |
Your right to privacy and confidentiality
extends to all hospital records dealing with your care,
except as otherwise provided by law. |
| 8. |
You have the right to expect that, within
its ability, the hospital will respond to your request
(or your doctor's) for medical care. We must respond reasonably
to your request for services not requiring your doctor's
prior approval and to those not inconsistent with your
medical care when medically permissible. You may be transferred
to another facility, but only after you have been completely
informed about the need and alternatives involved. The
transferring facility must have first accepted you for
care by them. |
| 9. |
On request, we will provide you with information
on any relationship between the hospital and other health
care and educational institutions, which we have authorized
to participate in your care. |
| 10. |
You and, when appropriate, your family have
the right to be informed about the outcomes of care, including
unanticipated outcomes. |
| 11. |
You have the right to be told if the hospital
proposes to engage in or perform research affecting your
treatment. You have the right to refuse to participate
in such projects. |
| 12. |
You have the right, on request, to a complete
explanation of your hospital bill, regardless of who provides
payment. |
| 13. |
You have the right to receive an itemized
copy of your bill on request. |
| 14. |
You have the right to be told of any hospital
rules that apply to you as a patient. |
| 15. |
You have the right to expect treatment without
regard to race, color, religion, national origin or source
of payment for your care. |
| 16. |
Upon request, you will be allowed the use
of a personal television set provided that the television
complies with Underwriters' Laboratory and OSHA standards
and the set is classified as a portable television. |
| 17. |
You have the right to formulate and/or have
an advance directive, such as a durable power of attorney
or a living will. These documents express your choices
about your future care or name someone to decide if you
cannot speak for yourself. If you have a written advance
directive, you should provide a copy to the hospital,
your family, and your doctor. |
| 18. |
You have the right to be told of realistic
care alternatives when hospital care is no longer appropriate. |
| 19. |
You have the right to know about hospital
rules that affect you and your treatment and about charges
and payment methods. You have the right to know about
hospital resources, such as patient representatives or
Ethics Committees that can help you resolve problems and
questions about your hospital stay and care. |
| 20. |
You have the right to full respect for your
personal dignity. |
| 21. |
You have the right to complain, criticize,
or comment on hospital services or accommodations and
to receive a response to these concerns. NOTE: Rhode Island
Patient Rights are posted as required by Rhode Island
State Law. |
| 22. |
(English)
You have the right to file a complaint/grievance with
St. Joseph Health Services of Rhode Island by contacting
our Patient Relations Department at (401) 456-3888 at
Our Lady of Fatima Hospital or (401) 456-4238 at St. Joseph
Hospital for Specialty Care. For offsite locations, please
call (401) 456-3888. You may also file a complaint/grievance
with the Rhode Island Department of Health, Division of
Facilities Regulation, 3 Capitol Hill, Providence, RI
02908, or by calling (401) 222-2566.
You have the right to contact the Joint Commission
on Accreditation of Healthcare Organizations (TJC) if
you have any concerns regarding the quality of care,
safety of care, or environment of care that hospital
management was unable to resolve.
You have the right to contact TJC in writing at the
following:
Divisions
of Accreditation Operations
Office
of Quality Monitoring, TJC
One
Renaissance Blvd.
Oakbrook
Terrace, IL 60181
Complaint
Hotline: 1.800.994.6610
E-mail
to: complaint@jointcommission.org
|
| |
(Spanish)
Usted tiene el derecho de presentar una queja/querella
contra el Hospital St Joseph. Para presentar la queja/querella,
póngase en contacto con nuestro Departamento de
Relaciones al Paciente, llamando al (401) 456-3888 en
el Hospital Fatima o al (401) 456-4238 en el Hospital
St. Joseph. Para averiguar dónde puede presentar
una queja/querella fuera de los hospitales, por favor,
llame al (401) 456-3888. También puede presentar
una queja/querella con el Departmento de Salud del estado,
Division of Facilities Regulation, 3 Capitol Hill, Providence,
RI 02908, o llamando (401) 222-2566.
Usted tiene el derecho de comunicarse con la Comisión
Conjunta para la Acreditación de las Organizaciones
para el Cuidado de la Salud (TJC, por sus siglas en
inglés) si tiene alguna preocupación relacionada
con la calidad, la seguridad o el ambiente del cuidado
que la administración del hospital no haya podido
solucionar.
Usted tiene el derecho de enviar una comunicación
escrita a la TJC a:
Divisions
of Accreditation Operations
Office
of Quality Monitoring, TJC
One
Renaissance Blvd.
Oakbrook
Terrace, IL 60181
Linea
De Queja: 1.800.994.6610
Envíe
a la dirección de correo electrónico:
complaint@jointcommision.org
|
| |
(Portuguese)
Você tem o direito de apresentar uma queixa/reclamacão
com o St. Joseph Health Services of Rhode Island. Para
apresentar a queixa/reclamacão, contacte a nosso
Departamento de Relações de Pacientes, ligando
para o número (401) 456-3888 (Our Lady of Fatima
Hospital), ou o número (401) 456-4238 (St. Joseph
Hospital for Specialty Care). Para apresentar uma queixa/reclamacão
fora destes dois hospitais, favor de ligar para o número
(401) 456-3888. Você também poderá
apresentar uma queixa/reclamacão com o Departmamento
de Saúde de Rhode Island, Division of Facilities
Regulation, 3 Capitol Hill, Providence, RI 02908, ou ligar
para o número (401) 222-2566.
Tem direito a contactar a Joint Commission on Accreditation
of Healthcare Organizations (TJC) [Comissão Conjunta
para a Acreditação de Organizações
de Serviços de Saúde] se tiver quaisquer
problemas sobre a qualidade e a segurança dos
serviços, ou sobre as condições
dos serviços de saúde que a administração
do hospital foi incapaz de resolver.
Tem direito a contactar a TJC por escrito para o endereço
seguinte:
Divisions
of Accreditation Operations
Office
of Quality Monitoring, TJC
One
Renaissance Blvd.
Oakbrook
Terrace, IL 60181
Linha
Direta Para Reclamaçúes: 1.800.994.6610
E-mail
para: complaint@jointcommission.org
|
| 23. |
You have the right to participate in the
development and implementation of your plan of care. |
| 24. |
The patient, or his/her representative (as
allowed under state law) has the right to make informed
decisions regarding his/her care (HCFA 759). |
| 25. |
You have the right to have a family member
or representative of your choice and your physician notified
promptly of your admission to the hospital. |
| 26. |
You have the right to access your medical
records within a reasonable time frame. |
| 27. |
You have the right to be free from all forms
of abuse or harassment. |
| 28. |
You have the right to receive care in a
safe setting. |
| 29. |
You have the right to be free from restraints
unless clinically required. |
| 30. |
You have the right to appropriate assessment
and management of pain. |
| 31. |
You have the right to privacy, including
personal privacy, to be respected to the extent consistent
with your treatment. Any discussion of your care is confidential
and is to be conducted with discretion. Anyone not directly
involved with your care must have your permission to be
present during examination and treatment. |
| 32. |
If a patient desires a medical chaperone
be present during an examination, the patient will make
this request known to an appropriate hospital staff member,
(i.e. attending physician). The hospital will accommodate
this request to the best of its ability, unless for any
other reasons, the request is medically contraindicated. |
| 33. |
You have the right to have and documented
in your medical record the name of individual(s) not legally
related by blood or marriage to you, who you wish to be
considered as immediate family member(s), for the purpose
of granting extended visitation rights to said individual(s),
so said individual(s) may visit you while you are receiving
inpatient health care services at St. Joseph Health Services. |
